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Conditions of Use

Oz-eGuitar Sales - Terms and Conditions
This web site belongs to Oz-eGuitar Sales and Brokering Services, ABN 66 452 155 864. Oz-eGuitar Sales values every customer and will always do its best to sort out disputes that may arise in fair and reasonable matter in favour of both parties.   Oz-eGuitar Sales offers goods described on this web-site for sale at the advertised price inclusive of GST, subject to the terms and conditions stipulated throughout our policy statements. 

All reasonable care is taken when providing product information, specifications and description of goods and services and recommended retail prices.  Information and pricing can change without notice for reasons beyond our control.  Therefore information contained within the web-site is to be used as a guide only and are subject to change without notice.

Price reductions are savings off the manufacturer recommended retail price and do not include options or accessories except where indicated. These goods are offered for purchase from Oz-ezGuitar Sales and consequently some goods may not be available at all stores. 

Delivery times of individual products may vary and are subject to individual products being available at the time of purchase. If an item is temporarily unavailable it may be, at your discretion, placed on back-order. Back-ordered items may be subject to pricing changes. 

Oz-eGuitar Sales does not accept liability for any spelling inaccuracies, errors in product descriptions, incorrect manufacturer's specifications or grammatical errors on the web site.

Oz-eGuitar Sales Refund Policy
Oz-eGuitar Sales strives to offer customer 100% satisfaction on all purchases.  If for any reason the purchased item is damaged or faulty, you are entitled to a store credit to the value of your receipt and redeemable on any stocked item available in store at retail value. You are further entitled to all and any conditions of warranty implied or offered by the manufacturer, Distributor, importer, wholesaler and/or their agent of goods purchased.  This may also include product exchange, replacement, and/or repair and the discretion of the supplier.    

When you buy you should choose carefully consider all options and operation of the item for is intended use.  Cash Refunds are not generally supplied, unless exceptional circumstances exist or by authority of Management or statutory obligation to do so.  Proof of purchase must accompany any such request. Returned goods via mail or freight must first receive approval from Oz-eGuitar Sales Management.  All returned items/purchases must be fully insured in favour of Oz-eGuitar Sales and all freight costs will be at your expense (including return freight).  No returns will be processed without the original receipt as proof of purchase.  Any refund, credit, exchange and/or upgrade will be at the discretion of Oz-eGuitar Sales Management and on a case by case basis.  If the return of goods is approved, Oz-eGuitar Sales will inspect and examine the goods for confirmation of client dissatisfaction.  If such goods are in the  opinion of Oz-eGuitar Sales not resalable, damaged, altered, misused or return approval was based on misleading information then we reserve the right not to refund, credit, exchange and/or upgrade the item/s and will return the item to the original purchaser only after freight cost are paid. 

General Agreement:
By purchasing an item from Oz-e Guitar Sales or by using any of the services provided by Oz-e Guitar Sales you expressly agree to be bound by these Terms and Conditions and acknowledge that you have read and understood these Terms and Conditions.

Any party engaging in illegal activities involving the use of this Web Site will be subject to civil and criminal prosecution. Oz-e Guitar Sales cannot guarantee that it will identify or prevent all illegal or inappropriate use of this Web Site, nor can Oz-e Guitar Sales guarantee that it will give notice of any illegal or inappropriate use of this Web Site. 

The information contained on this Web Site is provided by Oz-e Guitar Sales, their wholesalers and distributors in good faith and is believed to be accurate and current at the date the information was placed on this Web Site. Oz-e Guitar Sales may from time to time amend, update or change this Website including these Terms and Conditions of Use without prior notice.

Pricing errors:  


If a price on the site is incorrect, the buyer will be notified and refunded the difference (in case of an overcharge), or given the opportunity to receive a full refund (in the case of an undercharge).  If you, the customer, cannot be contacted within two business days, Oz-e Guitars may refund the full purchase price using the same payment method and cancel the order.  Any cancellations will be notified by email and/or telephone.

All rights reserved. All information on this web site is owned by Oz-eGuitar Sales, unless otherwise indicated. This site or any portion of this site may not be reproduced, duplicated or sold without the express consent by Oz-eGuitar Sales. 
Limitation of Liability:
Oz-e Guitar Sales will not be in any way liable to you or anyone else for any direct, indirect, incidental, special or consequential damages or loss of profits resulting from your use or your inability to use this Website or a linked Website, or resulting from messages received or transactions entered into through this Web Site, or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this Web Site, even if Oz-e Guitar Sales has been advised of the possibility of such damages.

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Oz-eGuitar Sales, 20 Dayboro Road, Petrie (Brisbane) QLD 4502
Ph: (07) 3285 1311 * Fax: (07) 3285 4559